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FAQ At MiniGiftBox.Com

FAQ


What Paying Ways Can I Use?

In order to offer the most convenience to our customers, we accept many paying ways, there are Paypal, Western Union and Bank Transfer. The detailed information you can learn from the Payment.

 

 

Is It Long To Delivery?

Total delivery time is composed of two parts:

1. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them.

 

2.The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Air Parcel Register(shipping normally takes 7-14 days), Standard Shipping Service (shipping normally takes 5-10 days, and United Parcel Service( it usually takes 2-3 business days). Processing takes 1-2 days normally.

 

More questions about it you can see it from Shipping.

 

 

Is It Including My Country?

theminichina can ship single item samples or large orders to worldwide. But please not that you have responsibility to find out about the import tax situation in your own country.

 

 

Would You Offer Me A Catalog/ Price List?

Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.
 

Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

 

 

Is It Fee Shipping?

If product name includes 'free shipping', then you will do not need to pay for shipping cost. Free available for every country.

For products without ‘free shipping’ are not included in the item prices so that you need to use the online system to generate a shipping quote for your order.

Please put the desired number of items in your shopping cart. Then click the check out page, and you can find out the shipping prices for different shipping services.

 

 

How Can I Contact You?

If you have any questions or suggestion, it is welcome to tell us. You can email to this address: theminichina@gmail.com . Our staff will respond you within 24 hours.

 

 

I Have Placed The Order But I Want To Change It!

If you have placed order with us and you need to change it, it would be solved according to these condition:

 

1. Cancellation before payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders every day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we have not processed your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

 

2.Withdraw an order after payment

If you have placed an order and you have paid, and you want to cancel, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing processing so that you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, that can usually be processed without any extra fees - please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for an refund or keep your payment as a credit.

 

 

I Need Help Of Using The Product!

Please check the English manual that comes with the product at first, or you can check for online manuals or Blogs for advice.

 

If you still can’t solve the problem, please submit a ticket to our customer service representative. They will offer you professional tech support and help you assess if your product is defected.

 

 

How To Return The Faulty Goods?

Please contact us first to discuss the issues you have before returning the goods. Most time, we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

When email our Customer Service Department we will offer you a return code and our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from theminichina.com directly, you will need to contact the sales representatives who sold it to you.


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